Refund & Cancellation Policy

At FresQ, we strive to ensure customer satisfaction. Please read our return and refund policy carefully.

🔹 7-Day Return Policy

You can request a return within 7 days of delivery only under the following conditions:

• Damaged or broken product 
• Leaked or tampered product 
• Wrong product delivered 
• Missing or incomplete order 

🔹 Non-Returnable Cases

Returns will not be accepted in the following cases:

• Opened or used products 
• Products without original packaging 
• Requests made after 7 days of delivery 

🔹 Return Process

• To request a return, contact us with order details and product images 
• Our team will review the request 
• If approved, we will arrange a replacement or refund 

🔹 Refund Policy

Refunds will be processed only if:

• The returned product is verified and meets return conditions 
• The product is unused and in original condition 

👉 Refund method:

• Prepaid orders → refunded to original payment method 
• COD orders → refunded via bank transfer 

🔹 Cancellation Policy

• Orders can be cancelled before dispatch 
• Once shipped, cancellation is not allowed 

🔹 Refund Timeline

• Refund will be processed within 3–7 working days after approval